Job Title: Director, Retail Energy Supply & Risk Management

Employer: Santanna Energy Services

Department: Energy Operations

Reports To: President

Job Summary: Santanna Energy Services is seeking a seasoned Director of Retail Energy Supply & Risk Management to provide strategic leadership and oversight of commodity risk management, portfolio exposure, and gross margin protection for our natural gas and power retail business.

This role is risk-centric, with accountability for wholesale and retail portfolio risk across PJM, and Midwest/Mid-Atlantic gas markets. The Director will lead through experienced supervisors and a Senior Quantitative Analyst, who handle daily scheduling, pricing execution, and quantitative model development.

The successful candidate will focus on risk strategy, governance, portfolio optimization, and executive decision support, rather than hands-on operational or modeling work.

Core Accountabilities:

• Retail & wholesale commodity risk ownership
• Gross Margin at Risk (GMaR) strategy and governance
• Portfolio exposure oversight (weather, load, basis, volumetric, and attrition risk)
• Hedging strategy design and effectiveness
• Quantitative model governance and interpretation
• Executive-level risk reporting and P&L explainability

Key Responsibilities

Commodity Risk & Portfolio Strategy (Primary Focus)

• Own and oversee commodity risk management strategy for natural gas and power retail portfolios
• Define, monitor, and manage Gross Margin at Risk across all served commodities and markets
• Evaluate portfolio exposures related to:
• Load and weather volatility
• Customer attrition
• Basis, capacity, and volumetric risk
• Oversee hedging strategies to ensure alignment with risk appetite, portfolio objectives, and market conditions
• Assess hedging effectiveness and recommend strategic adjustments as market conditions evolve
• Provide clear, concise risk and P&L narratives to senior leadership, including variance explanations.

Leadership & Oversight (Non-Hands-On)

• Provide strategic leadership to Wholesale and Retail Energy Operations, delegating daily execution to established supervisors
• Oversee, mentor, and set priorities for a Senior Quantitative Analyst, who owns model development and implementation
• Ensure appropriate controls, review processes, and governance are in place for:
• Load forecasting
• Attrition modeling
• Monte Carlo simulations
• Portfolio valuation and risk metrics
• Act as the final reviewer and challenger of quantitative outputs used for pricing, hedging, and strategic decisions
• Ensure forecasting and risk analytics are fit-for-purpose, well-documented, and aligned with business objectives

Quantitative Risk Governance (Oversight, Not Execution)

• Own the framework and standards governing quantitative risk models used across the retail portfolio
• Review assumptions, methodologies, and limitations of models developed by the Quantitative Analyst
• Ensure model outputs effectively inform:
• Retail pricing strategy
• Capacity and supply planning
• Hedging and risk limits
• Translate complex quantitative results into actionable insights for executive leadership

Cross-Functional & Executive Partnership

• Partner with Pricing, Sales, Marketing, Legal, Accounting, and Senior Leadership to ensure risk considerations are embedded in commercial decisions
• Support growth initiatives and market expansion by evaluating incremental portfolio and margin risk
• Maintain strong external relationships with trading counterparties, ISOs, utilities, and pipelines from a risk and governance perspective

What This Role Is Not

• Not responsible for daily gas scheduling or real-time operational execution
• Not responsible for hands-on pricing model development
• Not a coding or individual-contributor quantitative role

Qualifications:

• Bachelor's degree in a quantitative field such as math, statistics, engineering, quantitative finance, or business; advanced degree preferred
• 10+ years of experience in energy operations, commodity risk management, portfolio optimization, and hedging specific to the retail energy sector
• Strong analytical skills and the ability to collect, analyze, and interpret complex market data
• Analytical skills required for retail pricing, risk assessment, and transaction structuring
• Strong working knowledge of Power ISO markets (ERCOT and PJM).
• Strong working knowledge of Midwest and Mid-Atlantic gas markets both utilities and pipelines.
• Understanding of various settlement processes including physical, financial, and environmental
• High level of proficiency in Excel and working knowledge of VBA and SQL required. Python working knowledge is a positive
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels of the organization
• Proven leadership experience, with the ability to motivate and inspire teams
• Ability to work effectively in a fast-paced, dynamic environment juggling multiple priorities simultaneously
• Knowledge of energy trading, risk management, and hedging strategies

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT (Remote)

• Fully remote role.
• The employee is responsible for maintaining a home work environment that is safe, ergonomically appropriate, and conducive to productive work, including minimal noise and adequate internet connectivity.
• The role requires extended periods of sitting and working at a computer.
• Continual use of hands and fingers for keyboarding, mouse operation, and other computer-related tasks.
• Continual ability to communicate effectively, including speaking and hearing, during virtual meetings and phone calls.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus while working on a computer or digital devices.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.